If you’re considering opening an account with the Halifax, my advice is don’t bother!

We recently moved house on 28 June. The same morning, I delivered change of address forms in person to our local branch. The woman behind the desk checked them, tapped the details into her computer and said that everything was fine.

Now, nearly a month on and after many telephone calls, our address details have still not been fully changed.

Yesterday, they also altered our joint account, spontaneously, with no authority from us, into my sole name. When my wife rang up to correct this, they refused to discuss the matter with her. When I called later, their operator said that she must have “dropped off the system”. Hmm… it makes one wonder what they would say the same if a few thousand pounds disappeared.

There are plenty of other issues, but I’m that this is enough to leave you forewarned.